Your Privacy is a Priority at 345 van
This Privacy Policy applies to all personal data collected and processed by 345 van through our website and associated services. By registering an account or using the platform, you acknowledge that you have read this policy. If anything is unclear, contact our support team — we are happy to explain anything in plain language before you proceed.
1. Who We Are
345 van operates the online gaming platform available at 345van.com, offering cricket betting, sports betting, live casino, slots, Andar Bahar and virtual sports products. For the purposes of this Privacy Policy, 345 van is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed.
This policy applies to all registered members, visitors to the 345 van website and anyone who contacts us through any of our support channels. It covers data collected through our website, mobile browser interface and all associated features and services.
If you have any questions about our data practices, you can reach us at support@345van.com. We aim to respond to all privacy-related enquiries within 5 business days.
2. Personal Data We Collect
345 van collects only the personal data that is necessary to provide our services, comply with legal requirements and maintain the security and integrity of the platform. We do not collect data we have no use for, and we do not retain data longer than required.
Data You Provide to Us Directly
- Registration data: Full name, date of birth, Pakistani mobile number and any other information you submit during account creation.
- Identity verification (KYC) documents: Scanned or photographed copies of your CNIC (Computerised National Identity Card), proof of address or other documents we may request to verify your identity.
- Payment information: Details of the payment methods you use to deposit and withdraw funds — including mobile wallet account references (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers and card reference data. We do not store complete card numbers on our own servers.
- Support communications: Records of conversations with our customer support team via live chat or email, including any attachments you share with us.
- Responsible gaming self-declarations: Information you submit when setting deposit limits, requesting cooling-off periods or completing self-exclusion.
Data Collected Automatically
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution and connection type.
- Usage data: Pages visited, features used, time spent on the platform, betting and gaming activity including stakes, outcomes and session history.
- Cookies and similar technologies: See Section 7 for full details on our cookie practices.
- Location data: Approximate geographic location derived from your IP address, used for fraud prevention and to ensure compliance with jurisdictional restrictions.
| Data Category | Examples | Collected When |
|---|---|---|
| Identity | Name, CNIC, date of birth | Registration / KYC |
| Contact | Mobile number, email | Registration |
| Financial | Payment method reference, transaction history | Deposit / Withdrawal |
| Technical | IP address, device, browser | Every visit |
| Behavioural | Pages visited, bets placed, session duration | Logged-in sessions |
| Communications | Support chat logs, emails | When you contact us |
3. How We Use Your Personal Data
345 van uses personal data for the following purposes. We only use your data for purposes that are consistent with why it was collected:
- Account creation and management: To create your 345 van account, maintain it, verify your identity and process your requests including password resets and account updates.
- Processing transactions: To process deposits and withdrawals through your chosen PKR payment method, maintain accurate account balances and settle bets correctly.
- Identity verification and KYC compliance: To confirm your age, identity and payment method ownership in line with our regulatory obligations and to prevent fraud and money laundering.
- Responsible gaming: To apply the limits, restrictions and self-exclusion measures you have requested, and to monitor activity for signs of potential gambling harm.
- Platform personalisation: To remember your preferences, display relevant content and improve the overall experience of using 345 van.
- Customer support: To respond to your enquiries, resolve disputes, investigate complaints and maintain records of our communications with you.
- Security and fraud prevention: To detect, investigate and prevent fraudulent transactions, cheating, multiple account abuse and other activities that violate our Terms and Conditions.
- Legal compliance: To meet our obligations under applicable gaming regulations, anti-money-laundering laws and other legal requirements.
- Platform improvement: Aggregated, anonymised usage data is used to understand how the platform is being used and to guide product development decisions.
- Marketing communications (optional): With your explicit consent, to send you relevant offers, promotions and updates about 345 van. You can withdraw consent at any time — see Section 12.
4. Legal Basis for Processing
Every instance of data processing at 345 van has a lawful basis. The primary bases we rely on are:
Processing your registration data, transaction history and account activity is necessary to fulfil our contract with you — i.e., to provide the 345 van platform and its services. Without this processing, we cannot operate your account.
KYC verification, transaction monitoring and data retention for anti-money-laundering purposes are legal requirements under applicable gaming and financial regulations. We cannot waive these obligations regardless of member preference.
Fraud detection, platform security, abuse prevention and anonymised analytics are processed under our legitimate business interest in operating a secure and fair platform. We balance this against your privacy rights and do not process more data than necessary for these purposes.
Marketing communications and non-essential cookies are processed only on the basis of your freely given, specific and informed consent. You can withdraw consent at any time with immediate effect.
5. Who We Share Your Data With
345 van does not sell your personal data to any third party under any circumstances. We share data only where necessary to operate our services, comply with legal requirements or protect platform security.
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks and card processors receive the data necessary to process your specific transaction. These providers are bound by their own data protection obligations and do not receive your full account profile.
- Identity verification providers: KYC partners who assist in verifying identity documents and checking against sanctions and politically exposed person (PEP) lists. These providers process data solely for verification purposes under strict contractual data handling requirements.
- Gaming and technology providers: Software providers who supply the sports betting feeds, slot games, virtual sports engines and live casino platforms accessible through 345 van. These providers may process aggregated gameplay data to ensure game integrity.
- Fraud and security services: Third-party fraud detection systems that analyse transaction patterns and device fingerprints to identify potentially fraudulent activity. Data shared is limited to what is necessary for this analysis.
- Legal and regulatory authorities: Where required by law, court order or direction from a competent regulatory authority, 345 van will disclose personal data. We will inform you of such disclosures where legally permitted to do so.
All third parties with whom 345 van shares personal data are subject to contractual obligations requiring them to protect the data, use it only for the stated purpose and not share it further without authorisation.
6. Payment Data & Financial Privacy
Financial privacy is particularly important to our members. The following explains specifically how 345 van handles payment information:
- Deposit and withdrawal transactions are processed through the official APIs of each payment provider. 345 van does not store complete card numbers on our servers — only masked references and transaction IDs.
- Mobile wallet transactions via Easypaisa, JazzCash, NayaPay and SadaPay are processed through secure encrypted API connections. Account numbers are stored in hashed form for verification purposes only.
- Bank IBFT transactions require account number and bank details which are stored securely and used only for the purpose of processing your specific transaction.
- Your full transaction history — deposits, withdrawals and settled bets — is stored in your account and accessible only by you and authorised 345 van staff. It is retained for regulatory compliance purposes.
- All financial data is transmitted over TLS-encrypted connections and stored in encrypted form at rest.
If you believe there has been an unauthorised transaction on your 345 van account, contact support immediately at support@345van.com.
7. Cookies & Tracking Technologies
345 van uses cookies and similar technologies on our platform. A cookie is a small text file stored in your browser that helps the platform remember your preferences and recognise you between sessions. Here is how we use them:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Keep you logged in, maintain session state, remember your language and display preferences. These are necessary for the platform to function. | No – Required | |
| Understand how pages are used, which features are popular and how to improve performance. Data is aggregated and anonymised. | Yes | |
| Track which promotions and campaigns led you to 345 van. Used to measure the effectiveness of our marketing activity. | Yes |
You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies will affect platform functionality. Disabling analytics or marketing cookies will not impact your ability to use 345 van's core features.
8. How Long We Retain Your Data
345 van retains personal data only as long as necessary for the purpose for which it was collected, or as required by applicable laws and regulations.
- Account data (active members): Retained throughout the lifetime of your account and for a period of at least five (5) years after account closure, in line with standard anti-money-laundering record-keeping requirements.
- KYC and identity documents: Retained for a minimum of five (5) years from the date of the last transaction on your account, as required under applicable financial compliance rules.
- Transaction history: Retained for a minimum of five (5) years from each transaction date for regulatory and dispute resolution purposes.
- Support communications: Retained for three (3) years from the date of the last communication in a thread, after which they are deleted unless required for ongoing legal proceedings.
- Marketing data: Retained until you withdraw your marketing consent, at which point your contact details are removed from all active marketing lists within 14 days.
- Anonymised analytics data: May be retained indefinitely as it does not identify any individual.
9. How We Protect Your Data
345 van takes data security seriously. The following technical and organisational measures are in place to protect your personal data from unauthorised access, loss or disclosure:
- TLS/SSL encryption: All data transmitted between your device and the 345 van platform is encrypted in transit using industry-standard TLS 1.2 or higher. You should always see the padlock icon in your browser when using our site.
- Encryption at rest: Sensitive data including identity documents, payment references and account credentials is stored in encrypted form in our secure database infrastructure.
- Access controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
- Two-factor authentication (2FA): Available to all 345 van members and strongly recommended. 2FA adds an additional layer of security to your account beyond your password.
- Fraud monitoring: Automated and human-reviewed monitoring systems run continuously to detect unusual account activity, suspicious transactions and potential security breaches.
- Incident response: In the unlikely event of a data breach that poses a risk to your rights, 345 van will notify affected members and relevant authorities within 72 hours of becoming aware of the breach, as required under applicable data protection rules.
No online platform can guarantee 100% security against all threats. However, 345 van maintains the industry-standard protections described above and continuously reviews and improves its security posture.
10. Your Privacy Rights
As a 345 van member, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@345van.com — we will respond within 30 days.
Right of Access
Request a copy of all personal data 345 van holds about you. We will provide this in a structured, readable format within 30 days.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you can request that we correct it. Basic account details can also be updated in your account settings.
Right to Erasure
Request deletion of your personal data. Where deletion is not possible due to legal retention obligations, we will restrict processing instead and explain the reason.
Right to Restriction
Request that we limit how we use your data while a dispute or correction request is being resolved — data is retained but not actively processed beyond what is required.
Right to Portability
Request your personal data in a machine-readable format so you can transfer it to another service provider. Applies to data processed by automated means on the basis of consent or contract.
Right to Object
Object to processing based on legitimate interests or direct marketing at any time. Marketing opt-out takes immediate effect. Other objections are reviewed on a case-by-case basis.
11. Children's Privacy
The 345 van platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a person under 18 has provided personal data to 345 van, we will immediately delete that data and close the associated account.
If you are a parent or guardian and believe your child has registered on the 345 van platform, please contact us immediately at support@345van.com. We will investigate and take appropriate action as quickly as possible.
We use age verification processes during registration and KYC to minimise the risk of underage access. These processes are described in our Terms and Conditions.
12. Marketing Communications
345 van would like to keep you informed about promotions, new products, special offers and relevant platform updates that may interest you. All marketing communications from 345 van are based on your explicit consent — we will not send you unsolicited promotional messages.
You may have opted in to receive marketing communications during registration. At any time you can:
- Update your marketing preferences in your account settings under Communication Preferences.
- Click the unsubscribe link in any marketing email or SMS we send you.
- Contact support at support@345van.com with a request to unsubscribe from all marketing.
Opting out of marketing communications will not affect your ability to use any feature of the 345 van platform. You will still receive transactional messages such as deposit confirmations, withdrawal updates and important account security notifications — these are not marketing and cannot be disabled while your account is active, as they are necessary for the safe operation of your account.
13. Updates to This Privacy Policy
345 van may update this Privacy Policy from time to time. When material changes are made, we will notify registered members by sending a message to your registered mobile number or email address at least 7 days before the changes take effect, except where immediate changes are required by law or to address urgent security concerns.
The "Last Updated" date at the top of this page always reflects the current version. We encourage you to review this policy periodically. Your continued use of the 345 van platform after the effective date of any update constitutes acceptance of the revised policy.
Previous versions of this Privacy Policy are available on request by contacting support@345van.com.
14. How to Contact Us About Privacy
For any questions, concerns or requests related to your personal data and this Privacy Policy, our team is available around the clock:
- Email (privacy enquiries): support@345van.com — mark your subject line "Privacy Request" for fastest routing.
- Live Chat: Available from your logged-in account dashboard, 24/7 in English and Urdu.
We aim to acknowledge privacy requests within 24 hours and resolve them fully within 30 days. Complex requests may take longer — we will inform you if this is the case and explain why.
If you are not satisfied with our response to a privacy request, you have the right to escalate your complaint to the relevant data protection or gaming regulatory authority in the jurisdiction under which 345 van is licensed.